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iTEQ offers a unique warranty package to our clients/customers to fulfil and eliminate any inconveniences that may arise. Our 1 Year Full Australian warranty is designed not only to attract you as a customer but for you to purchase with ease/support and trust.
ITEQ covers the following aspects.
Manufacturer Defects (Known issues caused by particular product and various other ailments that can cause product to malfunction) Items arriving damaged on arrival due to insufficient packaging (it is our responsibility to ensure items are packed well before shipment) Replacement of item if necessary
When wanting to initiate your 1 year warranty, please contact us or our contracted service agent and provide your Order Number and complete the RA application form.
Once our service agent has received the item, it will be inspected by there technical staff and they will email you within 14 working days to describe errors found with the product and plans to fix or replace your item.
Be assured that we will attend to your item within this time period and if for any chance (due to workload and/or manpower issues) we cannot attend to it (within 14 days), we will inform you.
Once the fault has been rectified, the item will be sent back to you via Registered Air Mail or Courier Service.
We take pride in our after sales service and we take pride in our warranty program. We will ensure that your item is well taken care off and ensure we describe each detail to you in exact detail. All services and decisions are to be made by ITEQ or our contracted service agent in any circumstance.
Warranty is transferable to a 3rd Party without written consent by ITEQ. If you plan to sell your item within the 1 year warranty period, please provide the new user with your original registration details. The warranty will not be extended but the service can be afforded to a new user.
The after-sale service and warranty policy does not cover for the following damages: cosmetic damage, damage due to acts of God, accident, misuse, abuse or negligence. We will examine the actual causes of the damages and make an ultimate decision. All requested services are subject to final approval by ITEQ or our contracted service agent ATECH Distribution.